RESILIENCE AND
IMPOSTER SYNDROME

PARALLEL SESSION

Speakers: Pamela Jabbour, Michael Bateman and Elisabeth Shaw

Facilitator: Sarah Metcalf

Date and time: Friday 23 May 2025, 12:15pm - 1:00pm

SESSION OVERVIEW

Have you ever thought, 'What am I doing here? I don’t belong. I don’t know nearly as much as the people around me. I’m a total fraud, and soon I’ll be found out!'?

In many family businesses, the next generation, or even current members, often struggle with imposter syndrome, doubting their abilities and questioning their place.

This panel will explore the link between resilience and imposter syndrome, offering valuable insights on how to overcome self-doubt, embrace leadership, and build confidence within the family business.



SPEAKER

Pamela Jabbour
CEO, Total Image Group

Heading the innovative design realm of Total Image Group (TIG) is the visionary CEO and Founder, Pamela Jabbour. With over 20 years of experience, Pamela has evolved her vision to lead in an industry she deeply loves. Renowned as a leading Australian uniform and workwear designer and manufacturer, Pamela has steered TIG into becoming a formidable, family-owned business with a strong national footprint, providing uniforms that grace the daily lives of over 350,000 Australians.

Pamela's mission goes beyond mere clothing; it's about shaping brand identities. Her passion lies in seamlessly merging style and functionality to make uniforms an integral part of any brand. Under her leadership, TIG has redefined how brands are represented through their people.

Pamela Jabbour is not only a leader in the fashion industry but also an authoritative expert within the uniform field. Her insights and expertise have found a platform in esteemed publications such as Retail Biz, CEO World Magazine, Franchise Business, news.com.au, Dynamic Business, Ragtrader, Smart Company and more. As an opinion columnist, Pamela shares her wealth of knowledge, contributing to the ongoing dialogue on the intersection of fashion, business, and branding.

MICHAEL BATEMAN
CEO, Little Miracles

In 2023, Michael stepped into the role of CEO at Little Miracles, bringing with him a wealth of experience in maintenance, construction, and development within the family business. His deep respect for the time-honoured legacy of the company—rooted in values passed down through generations—shapes a leadership style grounded in tradition, integrity, and vision.

Equally passionate about the people behind the care, Michael is committed to cultivating a workplace culture where every team member feels valued, inspired, and empowered to reach their full potential. He firmly believes that when people are nurtured and supported, the entire organisation thrives—ultimately delivering the highest quality care to every child.

With a keen awareness of industry trends and a drive for innovation, Michael is focused on leading Little Miracles into a new era of excellence. He champions continuous improvement and invests in the professional and personal growth of staff, ensuring the team remains at the forefront of best practice in early childhood education.

As the family business enters this exciting new chapter, Michael and the wider team invite you to join them in celebrating their legacy while embracing the opportunities ahead. United by purpose, they remain dedicated to making a lasting difference in the lives of children, families, and communities.

Elisabeth Shaw
CEO, Relationships Australia (NSW)

Elisabeth is a clinical and counselling psychologist who has focused her whole career on how people live and work well in relationships and communities. In addition to leadership in clinical practice, governance and professional ethics, she also coaches executives across industries.  She has taught at ACU, UNSW and Newcastle universities in areas of clinical practice, management and professional ethics, and routinely presents and publishes work in these areas. She is a Fellow of the Australian Psychological Society, a senior consultant at The Ethics Centre, a graduate of the Australian Institute of Company Directors, and sits on a number of Boards. In 2023 she completed Leadership for the 21st Century Program, John F. Kennedy School of Government at Harvard University, Executive Education Program.

FACILITATOR

sarah metcalf
Philanthropy Advisor & Consultant, Collective Manifesto

Sarah has over two decades in the for-purpose sector, leading the Ernst & Young Foundation, establishing a medical research charity, and most recently working with families and organisations to help them give better and with more impact.

She established Collective Manifesto in 2023 and now works with high-net-worth individuals and families wanting to make a meaningful difference with a wide range of social issues. 

After collaboratively creating a Giving Strategy with clients, Sarah matches them and manages their engagement with innovative organisations doing incredible work to solve some of our biggest social challenges.

Sarah is also a Board member of Human Nature Adventure Therapy who provides mental health support to the most vulnerable and disadvantaged young people in the Far North Coast of NSW who otherwise wouldn’t be able to access it. 

all sessions

Explore all the sessions on offer at this year’s Family Business Conference: Asia-Pacific. Each session has been thoughtfully crafted to provide you with real-world tools and takeaways for navigating change in the world of family business. Featuring a range of expert keynote presentations, family business stories, interactive workshops and parallel sessions, every session is designed to equip you with strategies to navigate current challenges, embrace future opportunities, and achieve sustained success for your family business.

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